Terms & Conditions & Return-Refund Policy

  1. Home
  2. Terms & Conditions & Return-Refund Policy

The subscriber as mentioned in the registration form agrees to subscribe the ‘Vehicle Tracking Solution’ from Easytrax Providing such services in Bangladesh under the following terms & conditions:

  Easytrax Vehicle Tracking Monthly/Yearly Service Charge will be charged prepaid monthly based on product features. This charge is for only accessing the Vehicle Tracking Platform through web and App.

Easytrax shall have the right to terminate or suspend or bar the provision of the ‘Vehicle Tracking Solution’ to the subscriber if the platform charges is not paid within the expiry date.

The subscriber will be able to pay the Monthly/Yearly fee(s) fixed by Easytrax for the ‘Vehicle Tracking Solution’.

The subscriber shall pay the Monthly/Yearly bill regularly within due date mentioned on the bill (Through Bkash/ Online Payment System or in cash through specified bank in order to avoid interruption of the ‘Vehicle Tracking Solution’. This payment must be made within due date, even if the subscriber disputes the bill and even if the Transponder Device with the SIM card is claimed to be damaged, lost or stolen.

Subscriber shall be liable to pay all existing charges as billed by Easytrax in its prescribed bill format for the ‘Vehicle Tracking Solution’ and shall also remain liable to pay for the same as per changes, if any, from time to time.

The subscriber may be entitled to reconnect his/her service by making payment of his/her outstanding bills in full if the ‘Vehicle Tracking Solution’ of the concerned subscriber has been barred, temporarily or permanently disconnected. If the ‘Vehicle Tracking Solution’ has been permanently disconnected along with the full payment of the outstanding bill, the concerned subscriber shall also be liable to pay a re-connection fee (Which may differ from time to time).

The subscriber may dispute any part of the subscriber`s bill and request Easytrax to scrutinize any possible errors subject to the condition that the conclusion drawn to the effect by Easytrax after its scrutiny shall be the final liability of the subscriber.

Subscriber shall be able to transfer their ownership to any other person provided that the said transfer is done by signing the prescribed form by Easytrax and by paying the transfer fees which will be fixed by Easytrax from time to time and the transferee shall also have to sign a fresh service form. Failing to comply with the above mentioned procedure, the transfer shall not be recognized or accepted by Easytrax. Any ownership transfer will be subject to verification.

Easytrax shall have the right to delete/permanently disconnect/retire a subscriber`s account, if the subscriber fails to pay the bill within the 90 days period of temporary suspension beginning from the due date of payment.

Easytrax does not guarantee any specific quality standards in the services. However, it will strive to render the best possible services.

Easytrax does not take the responsibility for possible disturbance or congestion or encountered during data transmission of the ‘Vehicle Tracking Solution’.

Subscriber shall keep confidentiality of all information and treat it as a trade secret that is received from Easytrax.

In consideration of subscribers, use of the ‘Vehicle Tracking Solution’, subscriber is under obligation to provide accurate, current and complete information regarding his address, billing information and vehicle.

The subscriber shall maintain and update the personal data to keep it true, accurate, current and complete.

If subscriber provides any information that is untrue, inaccurate, not current or incomplete; Easytrax has the right to suspend or terminate any and all current or future use of ‘Vehicle Tracking Solution’.

Subscriber is responsible for all activities undertaken by him/her using the ‘Vehicle Tracking Solution’. All such activities are at the subscribers own risk.

Subscriber is responsible for all activities that occur under subscriber’s ‘User Identification Number’, and will keep the identification number confidential.

Subscriber shall immediately notify Easytrax of any unauthorized use or the possibility of an unauthorized usage of ‘User Identification Number’ or any other breach of security regarding the ‘Vehicle Tracking Solution’.

Subscriber shall be liable for the physical damages caused in the device, after device delivery from Easytrax.

Subscriber shall be liable for all additional charges in respect of the de/re-installation of the product.

Easytrax shall have the right to scrutinize or procure any relevant document(s) possessed by the potential subscriber or existing subscribers.

Easytrax shall have the right to issue bill in different fixed dates in a month, dividing into different cycles and the subscriber shall be billed for providing with the ‘Vehicle Tracking Solution’ in accordance within the billing cycle he is allocated. The bill for the new subscriber shall be changed from the date of activation to the last day of the bill cycle. The billing cycle is as a whole may be mentioned in the bill.

The subscriber shall pay the with bill within the due date. The due date, of the payment for all subscriptions are 10 days from the date of billing.

Easytrax shall have the right to disconnect, suspend or bar the provision of the ‘Vehicle Tracking Solution’ to the subscriber if the bill is not paid within the due date mentioned on the bill.

The subscriber shall pay the Monthly/Yearly bill in full, as required by Easytrax.

Easytrax has no refund policy on monthly service charges once paid in advance.

 All sim cards are Registered by Easytrax to the Mobile Operators.

SERVICE LIMITATIONS

Services are available only if you have activated your account.

Services are available only if your vehicle ignition is on and your vehicle battery is charged and connected.

Services are available only if you are within operating range of the designated wireless network.

Services may be impaired by any wireless communication problems caused by atmospheric or topographical conditions, busy cells, capacity limitations, equipment problems, equipment, maintenance and other factors and conditions.

Services may be affected by inherent limitations of your vehicle’s electrical problems and architecture or if any of the components of your vehicle’s service limitations.

Services are not available if the GPS system is not working properly or the signals are obstructed.

Services may be affected by the natural calamity e.g. earthquake, hurricane, floods, labor strikes, civil commotion, riots, war: or any other act or event that is beyond reasonable control of Easytrax.

Services may be limited in certain situations to some geographic areas, which are otherwise generally available under GPS.

Services are not available if analog and/or digital cellular telephone signals are used or if the wireless carrier demonstrates or restricts analog and/or digital service.

Services will not be available if Grameenphone, Robi, Teletalk, Banglalink or Airtel network is suspended or terminated due to any unavoidable circumstances.

If the Subscriber is unable to pay the yearly subscription bill within due date, the service will be suspended immediately and Easytrax will not be liable for any kind of accident/theft of the vehicle during the suspended period of service.

▪ Mileage report may defer from +- 10 to 15 %

GPS Accuracy cannot be ensured 100%, this may vary based on location and environment

▪ We cannot ensure 100% Server uptime, but we will try to ensure 99% server up time

There might be server issues time to time while we upgrade our server or platform features

We recommend remote support for any software related after sales service

We also cannot ensure 100% device online due to Mobile operator network availability

We do not recommend voice feature for your organization as there might be privacy concerns, we will not be liable for any legal obligations

Heavy commercial vehicles do not support remote engine shutdown feature

Remote engine shutdown feature is available for most common vehicles like Toyota Allion, Premio, Axio etc

Mobile Application Push alert might not be 100% real time in some cases based on handset models

We do not offer sms alerts, we only offer email / push notifications/ Telegram Bot  for alerts. But these alerts are not guaranteed 100% due to network congestion and other factors. In some cases it might be delayed up to some minutes.

TERMINATION OR MODIFICATION FOR EXCESSIVE USE

If Easytrax determines that your usage of the GPS tracking services is so excessive that it interferes or could interfere with Easytrax’s ability to provide timely high quality telematics services to its other subscribers or if Easytrax determines that your usage constitutes a nuisance or is otherwise not consent with the terms of the agreement then Easytrax may at its sole discretion suspend, modify or terminate the ‘Vehicle Tracking Service’ provided to you, without any prior notice.

DEVICE WARRANTY

Easytrax provides limited replacement warranty for 1 (one) year for the GPS device falling within the parameters of the Limited Warranty provided with the product.

BRTC or any government authority will have the right to monitor or ask for records of all information of clients.

In terms of reporting there could be a deviation or reflection (Position change) due to different network coverage of wireless network or GPS signal.

Menu